Refund & Cancellation Policy
Clear rules for software subscriptions, 7-day money-back guarantee, and service cancellations.
Effective Date: August 2026
1. 7-Day Money-Back Guarantee
We provide a 100% money-back guarantee within 7 days of initial subscription purchase if you experience technical issues with our software that our support team cannot resolve.
2. Refund Request Procedure
To request a refund, contact us via email at [email protected] or WhatsApp +92 3014310914 with your transaction reference ID and shop details. Verified refunds will be credited back to your original payment account within 3 to 5 business days.
3. Subscription Cancellations
You can cancel subscription auto-renewals at any time prior to the start of the next billing period without penalty. Access remains active until the end of your paid billing period.
4. Sandbox Payments
Safepay sandbox transactions do not move real money and therefore do not create a charge or refund entitlement.
5. Non-Refundable Services
Completed setup, custom module engineering, or data migration services that have already been delivered and accepted are non-refundable.